Refund Policy
At Vogue Tees, we take pride in offering unique and handcrafted homemade embroidery work that showcases the skills and creativity of talented artisans. We understand that there might be instances where you may wish to initiate a refund. To ensure a smooth and transparent process, we have outlined our refund policy below:
Eligibility for Refund:
Refunds will be considered for products with manufacturing defects or if the product received significantly deviates from the description provided on our website.
We do not offer refunds for slight variations in color, design, or other minor differences that are inherent in handmade products.
Initiating a Refund:
To initiate a refund, please contact our customer support team within 2 days of receiving the product. Provide clear details about the issue along with supporting photographs.
Refunds will only be considered for products that are unused, unwashed, and in their original condition.
Review and Approval:
Our team will review the information provided and assess the validity of the refund request.
If the product defect or discrepancy is confirmed, we will offer you the choice of a replacement, store credit, or a refund to your original payment method.
Return Process:
If a return is approved, we will provide you with instructions on how to return the product.
You will be responsible for the shipping costs associated with returning the item, unless the return is due to our error.
Refund Options:
If you choose a refund, the amount refunded will include the cost of the product and any applicable taxes. Shipping fees are non-refundable unless the return is due to our error.
Refunds will be processed within 2 business days of receiving the returned item.
Non-Refundable Items:
Custom-made or personalized embroidery work is not eligible for a refund unless there is a manufacturing defect or a significant deviation from the agreed-upon design.
Cancellation Policy:
For cancellations of orders before the product is shipped, please refer to our separate cancellation policy.
Communication:
We will keep you informed throughout the refund process via email or other means of communication provided during the purchase.
Please note that our refund policy is designed to ensure fairness to both our valued customers and the artisans who create these beautiful pieces. We are committed to resolving any issues promptly and providing you with the best possible shopping experience.
If you have any questions or concerns about our refund policy, please feel free to contact our Team